Dos & Don'ts to Minimize Violence
Violence can erupt unexpectedly, even at work. But sometimes, our personal behavior can help to minimize or de-escalate potentially violent situations. Here are a few suggestions of ways we can decrease the likelihood of a co-worker or customer (or partner of an employee) becoming violent. Remember—if at any time a person's behavior starts to escalate beyond your comfort zone, disengage.

DO:
DO NOT: